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At Cheapestiles, your satisfaction is important to us.
If, for any reason, you are not completely satisfied with your purchase, please review our refunds and returns policy.
Return & Refund Policy
Acknowledge:
- Natural Variations: Tiles may exhibit natural characteristics including variations in colour, texture, pattern, shade, crazing, marks, blemishes, size differences, and optical hazing, which appears as a smoky or smudged effect under certain lighting on polished or semi-polished surfaces.
- Batch Differences: Sample tiles are provided as a general guide only. Since tiles are manufactured in batches, slight variations in shade and tone may occur between different batches. Nominal sizes listed on quotes and invoices are approximate, and exact sizing may vary from batch to batch. Over time, tile ranges have become more comprehensive, offering a wider variety of sizes and finishes. As a result, shade variation may occur between different formats within the same range.
- Pattern & Colour Display: Tile patterns are random and may not match the images shown exactly. Colours may also vary slightly depending on screen or device settings.
- Natural Stone: Natural stone is quarried globally and will vary in colour, veining, and pattern. No two natural stone tiles are identical, and variations are to be expected. As such, we do not accept responsibility for natural differences beyond our control.
- Before Installation: Check the actual sizes of different items before tiling, if you want to lay the tiles aligned. If you encounter any defects while laying tiles, cease work immediately and promptly contact us for clarification. Once tiles are laid, we will not consider any claims on visible defects, share/size variations, ect
Order Cancellation
If the order is processed and not yet dispatched, you may cancel your order at any time before shipment.
Please be advised that changes or cancellations may be subject to a handling fee of up to 30% or may result in the forfeiture of any deposits or prepayments made.
Once the order has left the warehouse—this includes transfers from an external warehouse to our Bankstown location—it can no longer be changed or cancelled.
Returns Policy
If you’ve purchased the wrong product or no longer require the item, we’re happy to accept a return, provided the item meets our return conditions outlined below.
Conditions for Returns
To be eligible for a return, please ensure that:
- The item was purchased within the last 30 days.
- The item is in its original, unopened packaging.
The following items are not eligible for return:
- Items from the same batch that are only available in minimum quantities or are no longer available.
- Clearance items or sale products.
- Products made to order, custom-made, or personalised.
- Items that are not suitable for return due to their nature, or those that have deteriorated due to handling.
- Items that have been used, installed, or altered in any way.
Additional Information
- We reserve the right to decline returns at our sole discretion if the items do not meet the conditions
Returning Goods
Customers are responsible for both the cost and risk of returning items to us. Unfortunately, we cannot accept liability for any goods that are lost or damaged in transit during the return process.
Please send the Goods to the following address:
Cheapestiles Warehouse
65 Canterbury Rd, Bankstown NSW 2200
Refund
All approved returns are subject to a 30% restocking fee, calculated based on the original purchase price.
Please note that original shipping charges are non-refundable.
Refunds will be issued using the same payment method as the original transaction and will be processed within 14 days of receiving the returned goods.
To initiate a return and check eligibility, please contact us
By email info@cheapestiles.com.au
By phone (02) 9790 4273
Incorrect, Damaged or Defective Goods
If you receive goods that are incorrect, damaged, or defective, we are committed to arranging a suitable replacement in accordance with the conditions outlined below.
Incorrect Goods
- Please review your order and accompanying paperwork carefully to ensure all details align with your requirements. Payment is considered confirmation of the order details. If the items you receive do not match your confirmed order, we will arrange a suitable replacement.
Damaged or Defective Goods
- Occasionally, tiles may become chipped or broken during delivery. To request a replacement, please notify us within 24 hours of delivery and provide clear photographs or video evidence of the damage.
Please note that minor chips or breakages may be deemed usable and, in such cases, a refund or exchange will not be issued. - Tiles may naturally display certain characteristics, including crazing, surface marks, minor blemishes, size variations, or optical hazing (a smoky or blurred appearance visible under certain lighting on polished or semi-polished tiles). These features are inherent to the product and are not considered defects, and therefore not eligible for replacement or refund.
- We cannot accept responsibility for damage resulting from improper cleaning methods, unsuitable cleaning products, or sealing errors.
Important: Please consult a qualified tradesperson before installation. Claims will not be accepted once tiles have been laid.
